eSIM support that acts, not just answers.
An AI agent built for Yesim — diagnoses why an eSIM won't connect, walks each traveler through installation for their exact device, and reissues or refunds a faulty profile on the spot. The complex, multi-step cases your CX team handles by hand today, resolved in-chat in seconds.
Try it on the phone
Tap the chat bubble inside the Yesim app on the left, then paste any of these. The agent reads the message, runs the right checks, and replies in seconds.
Not a deflection bot. An action-taking agent.
Lorikeet doesn't just match the message against an FAQ. It reads the conversation, calls the right tools across your provisioning, order, and device systems, reasons over the data, and takes the action — or escalates with a full audit trail.
Multi-step troubleshooting, natively
Checks activation status, remaining data, and the device's network and APN settings in parallel, works out why the eSIM isn't connecting, and either walks the traveler through the fix or reissues a fresh profile — end to end, not a link to an article.
Install help for any device
Knows the difference between an iPhone and a Pixel, QR versus manual entry, and the exact steps for the traveler's OS and region. Grounded in your own help centre so the instructions always match reality.
Takes the action, in any language
Top-ups, replacements, refunds, compatibility checks — the agent completes them across your systems, 24/7, in the traveler's language, or escalates cleanly. Priced per resolution, not per message.
Built in days, not quarters
Zero custom code. Every workflow, tool, and guardrail configured through the Lorikeet product — the same shape as your real backend: eSIM provisioning, the order system, and your Intercom help centre.
Mocked your stack
Tools for eSIM provisioning (activation status, data balance, profile reissue), the order and refund system, and device compatibility lookup — stubbed with realistic data, the same call shape as your real APIs.
Scraped your help centre
Articles from yesim.app pulled into the knowledge base — compatibility, installation per device, connection troubleshooting, top-ups, and refunds. The agent grounds its answers in the content your team already wrote.
Wrote the workflows
Plain-English instructions tell the agent how to triage a dead eSIM, when to reissue versus refund, how to guide install per OS, and when to escalate. No rules engine, no scripted decision trees.
What's inside this demo
The Lorikeet sandbox is open for the Yesim team to inspect. Everything you see here is live and editable.
Real AI chat
The Yesim app on this page runs a real Lorikeet agent. Tap the bubble and try any of the prompts above yourself.
Core journeys
Won't-connect troubleshooting, guided installation, and refund or replacement — the highest-volume complex cases.
In-app
Where your contact volume already lives. The agent meets travelers in the app, around the clock, in their own language.
Reply latency
End-to-end on chat, including tool execution and reasoning. The same benchmark carries through to production.
Ready to see this on real Yesim tickets?
This is a synthetic slice with mocked tools. Connect your eSIM provisioning and Intercom and we'll have a pilot answering live tickets within two to four weeks.
Talk to Lorikeet